Membership registration is absolutely necessary when purchasing items.
Membership registration is free, no admission fee or annual fee etc are required.
You can purchase easily next time without re-entering your informations again.
When logging in, you need to enter your registered ID and password.
(The member ID will be the e-mail address you have registered.)
You can change your email address from "changing / canceling registered contents" of "My page" after logging in.
If you have forgotten your password, please fill out the necessary information from "Forgot your password?
We will send you the password to registered e-mail address.
●When you register as a member, you will have your own "My Page".
In "My Page", in addition to managing member information, you can use other convenient functions and services for shopping.
●View order history
You can check the history you ordered.
You can register, edit and delete shipping address/es.
You can change your registered password.
●View Point history
You can check point acquisition, your history of usage.
●Change / cancel of registration contents
You can check your information.
●You can change / cancel.
View your favorite items
●You can check your personal information you registered.
You can change / cancel.
You can check coupons that are available to use, and get.
After logging in, you can change the following information from "change / cancel of registration contents" of "My Page".
Please check in the following order.
1. Select product/s.
2. Submit the product/s to the cart.
3. Check the contents of the shopping cart and go to the purchase procedure.
4. Log in or register membership.
5. Specify address and payment method.
6. Confirm your order details.
7. Your order is completed.
Check more informations from below.
After logging in, you can check from "View My Order History " in "My Page" .
If you do not receive the email, please check the following causes.
"If your order has not been completed successfully"
・Interruption of Internet connection
・Error in credit card transaction
・Misspell entrying of registered mail address
・Procedure ends without completing the order
"About setting of the resisterd email"
I can not receive new mails due to mail data is full.
It is sorted automatically into folders such as junk mail boxes due to advanced security.
When "Domain Specified Reception" or "Domain Designation Reception Reject" is set as a measure against spam mails.
※ If you have set "Domain Specified Reception" setting, please register 【hedy.jp】 in the domain.
※ If you are setting "Domain Designation Reception Refuse" setting, please cancel domain [hedy.jp].
If the cause is unknown except the above, please contact our customer service .
If you call us, please call +81-3-6455-0419.
If you want to cancel your order, please let us know within 1 day from you placed an order.
Before confirm ordering, please be sure that there is no mistake in the order contents, such as 【color】 · 【size】 · 【price】 · 【quantity】 etc.
If you have any questions, please contact our customer service .
If you call us , please call +81-3-6455-0419 .
We only allow your return within 2days from you recieved.
Thank you in advance for your understanding.
Our company accepts returned goods by customer's circumstances as well as correspondence of returned goods due to our mismanagement, we also accept returns.
Since the correspondence contents will be different with returned goods due to our mismatch and returned goods by customer's convenience, please refer to the following.
【About returned goods / exchanges when there was a mismatch at our company】
"A product different from the purchased item arrived" "The item was damaged / stained while shipping / delivering" "The item is suspected of copy goods "When returning or exchanging correspondence when there was a mismatch at our company -
Please do not remove the inspection tag attached to the product.
· Please contact us by e-mail to our company's return mail address as soon as possible after delivery.
· When you have contacted us, please send us the product by e-mail instructions.
Please be assured that we will bear the shipping cost (COD) etc generated at the time of return.
· Once we have confirmed the arrival of goods to our company, we will respond with full refund or exchange.
In the case of exchange, we will ship the postage and handling fee when we ship again.
In addition, we may not be able to respond to the exchange due to our stock, but in that case we apologize, but please understand beforehand because we will correspond by full refund.
"※ When the customer judges that there is a doubt of copy goods, and when you wish to make a refund, we will re-appraise after the item arrives at our company, only when it is accredited as a copy product again, we will refund you. "
[About returned goods by customer 's convenience]
After the item arrives "The image and the actual product were different" "There was more damage, contamination etc than it was supposed" "The size did not match" If you wish to return goods by circumstances
· Please contact us by return only within 2 days including the date of arrival of goods .
Please note that we will refuse the correspondence of returned goods after 2 days.
· Once you have contacted us, we will guide you the return method by e-mail.
Please return the item with "prepayment" to our company within 2 days after receiving the contact.
· In case of meeting the above requirement, we will refund as soon as we can confirm the arrival of goods the amount that is not included shipping fees, commissions by credit card.
(Please understand that we will not be able to exchange for similar items on account of inventory)
· Return items when collecting multiple items at a time are refunded the amount of each number minus the shipping fee Please acknowledge it beforehand.
※ Please understand beforehand that it can not be refunded for birthday coupons used in returned goods.
※ Please check shipping fee from below.
EMS basic fare table is here >>
If you have any questions, please contact our customer service for refund.
If you call us , please call +81-3-6455-0419 .
Please understand that shipping fees will be taken care by purchasers.
Goods that can not accept returns / refunds
According to our regulations, we can not respond to returned goods at all in the following cases, please understand in advance.
· There are traces of using the product after the item arrives.
· When you remove the Hedy tag attached to the item from the item (as well as when the tag is not removed intentionally).
· Cleaning and laundry Others, maintenance by the customer himself, when the state of the item has changed at the time of shipment.
· When accessories such as storage bags and tags are lost or damaged.
· When you receive a message after 2 days including the item arrival date.
If the above conditions are not met, please contact our customer service for refund.