Hedy

Hedy

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Terms and Conditions

About this store

Store name Hedy
Dealer name Fireworks.co.,ltd.
Sales manager Daisuke Komatsu
Location SHINSEN QS BUILDING 7F, SHINSENCHO 20-25, SHIBUYA-KU, TOKYO 1500045 JAPAN
Phone number +81-3-6455-0419
Fax number +81-3-6455-0419
Email address support@hedyjp.com
Homepage URL http://www.hedyjp.com

About product sales

Product delivery time

Usually your order will be shipped within 2 days after your payment has been confirmed.
However, if an item is out of stock or your order came during a busy period and our closing day, shipping will be delayed.
Your order will be delivered by EMS Japan postal service.

*We are closed on weekends and holidays.

Handling of defective items

Please make sure to check your package when it arrives.
Please contact us within 2 days after you receive it.
We will send an email for process to return it.
The following items can be exchanged free of charge.

- Items different from the ones you ordered
- Broken Items

About returns

For non-defective items, please contact to us by email within 2 days after you receive the item.
We can't accept to your request for any reasons if you don't contact to us within 2 days.
Please ship item back to us within 5 days after you have contacted us by email.
*You will be responsible for the shipping fee.
However, the following items cannot be returned.

- Items you have already used or damaged.
- Items you have cut off the Hedy's tag.
- Items you have modified or altered.
- In which case if you contact us for over 3 days after you receive the item.

In cases all of the above requirements are satisfied, we will refund the money minus shipping fee and any optional fee to your Paypal or Bank.

Payment methods and payment period

You can use the following methods of payment on this site.
Please see the "Shipping and Payment" page for details.
We will prepare for shipment after you place your order.


- Credit cards *We accept VISA and MASTER.
- Paypal

*You will be responsible for the commission fee.

Additional charges

- Paypal fee (if you choose Paypal as your payment method)

Order validity period

If we cannot confirm your payment with 5 days, your order will be canceled.

Others

This shop uses an online shop platform and server provided by Future Shop Co.,Ltd.
Data posted to the server via the forms on this site is encrypted using SSL (Secure Sockets Layer) for protection.
Credit card information is encrypted and sent to a dedicated payment server run by F-REGI Co.,Ltd.
It is not stored in our own systems in any way.

We have a secondhand dealer credential.
No, 305571306716 Tokyo Metropolitan Public Safety Commission